Privacy Policy

Effective Date: April 1, 2026

The Downtown Langley Business Association (DLBA) (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a responsible and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the British Columbia Personal Information Protection Act (PIPA).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information that can identify you, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Information submitted through forms (e.g., event registrations, contact forms, contests, surveys)

b. Non-Personal Information

  • Browser type and device
  • IP address
  • Pages visited and time spent on our website

2. How We Use Your Information

We collect and use your information to:

  • Respond to inquiries and provide customer service
  • Manage event registrations, promotions, and community initiatives
  • Administer contests, giveaways, and prize draws
  • Communicate updates, newsletters, and marketing (with consent)
  • Improve our website, services, and user experience

We only collect information that is reasonably necessary for these purposes.

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations.

4. Email Communications & Marketing (CASL Compliance)

If you choose to receive communications from us, we may send you emails about:

  • Events and community initiatives
  • Promotions, contests, and special offers
  • News and updates from DLBA

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in our emails, or
  • Contacting us directly

We will only send marketing communications in accordance with applicable Canadian anti-spam legislation (CASL).

5. Contests, Giveaways & Promotions

When you enter a contest, giveaway, or promotional campaign:

  • We may collect your contact information to administer the promotion
  • Information may be used to contact winners and distribute prizes
  • With your consent, information may also be used for future communications

Additional terms and conditions may apply to specific promotions and will be provided where applicable.

6. Cookies & Analytics

Our website uses cookies and similar technologies to enhance your experience.

We may use tools such as Google Analytics to:

  • Understand how visitors use our website
  • Improve content and performance

Third-party vendors, including Google, may use cookies to display relevant ads based on your browsing behavior.

You can:

  • Adjust your browser settings to disable cookies
  • Opt out of Google Analytics tracking

7. Third-Party Services

We may use trusted third-party service providers (e.g., website hosting, email platforms, analytics tools) to support our operations.

Some providers may process or store data outside of Canada. We take reasonable steps to ensure your information is protected.

We do not sell your personal information.

8. Protection of Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from:

  • Unauthorized access
  • Disclosure
  • Loss or misuse

9. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

When no longer required, information is securely deleted or anonymized.

10. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request corrections if your information is inaccurate

Requests can be made using the contact information below.

11. Privacy Officer

We have designated a Privacy Officer responsible for ensuring compliance with applicable privacy laws.

You may contact our Privacy Officer using the contact information below.

12. Complaints

If you have concerns about how your personal information is handled, please contact us. We will respond within a reasonable timeframe.

If your concerns are not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC).

13. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Information

For questions, requests, or concerns regarding this Privacy Policy:

Downtown Langley Business Association
#101 – 20611 Fraser Hwy
Langley, BC V3A 4G4
Canada

Email: info@downtownlangley.com / Phone: 604-539-0133